Question 1

Q: Does gear4greys have a physical shop?

Accepted Answer

A: Gear4Greys is an online store only. As a not-for-profit organization run entirely by volunteers, we do not have a physical shopfront. This approach allows us to minimize running costs, thereby offering great prices to our customers. 
More importantly, it enables us to allocate more resources towards the care and rehoming of Foster Hounds. Every dollar of profit made through our online store goes directly into supporting these wonderful animals, ensuring they get the love and care they deserve.

Question 2

Q. How do I measure my Hound for a Harness?

Accepted Answer

Measure around your Hounds girth at the widest part of the chest, behind the front legs.
It is often easiest to measure your Hound with
a piece of string, then measure the string with a ruler or tape measure.
 
Medium :      61cm-70cm (24"-28")
Large :          71cm-80cm (28"-35")
Extra Large:  81cm-91cm (32"-36")
 
If your Hound is in between sizes, please select the next size up.

Question 3

Q. How do I measure my Hound for a Coat?

Accepted Answer

Please measure your Hounds Length along the spine.

*Length is the distance from the base of the neck  (A) to the start of the tail (B) *

Each coat category has the applicable size
ranges in the description for that design.

* Handy tip: it is often easiest to use a piece of string to
measure your Hound, then measure the string
with a tape measure or ruler.

Always measure your Hound in a standing position.
We also recommend measuring twice, just to make sure!

Our coats are sized according to size, not weight, as we find this results in a much better fit.
After measuring if you are still not sure which
size you need please contact us so we can
assist. 🙂

Question 4

Q. What payment options does Gear4Greys offer?

Accepted Answer

We accept payment by Credit Card, Offline direct funds transfer, and PayPal.  PayPal also offer a "pay in 4" instalment buy now pay later option at our checkout to their approved customers at their discretion (spending between AUD $30- AUD $1500.)

We also offer Lay-buy if you see something you love and it's not within your budget right now, and you don't need it straight away.. 
Please contact us by email gear4greys@gmail.org before placing your order to arrange this service; including your name, mobile number and delivery address, and a description of the items required (product name,colour, size, quantity).
Maximum period six weeks.  
Weekly or fortnightly payments, whichever suits you best.
Goods purchased under Lay-buy arrangements are not despatched until full payment is received.
**Please note that in the unlikely event you cannot finalise your lay-buy within the agreed time and no mutually suitable arrangement can be made; the reserved items(s) will be returned to stock, and a refund issued to you for the sum of payments already made, less 20% of the amount paid.

Question 5

Q. Is the Gear4Greys product label made of leather?

Accepted Answer

No, our label is synthetic leather, with a soft "leather feel". 
Out of concern for the welfare of all animals we do not use genuine leather.

Question 6

Q. I don't have Paypal or use my credit card online.  How can I pay for my order?

Accepted Answer

At checkout in the payment section please select "manual payment."  At completion of your order a confirmation email will generate that includes our bank details so you can pay by direct funds transfer.  An order number will be included which needs to be used as your payment reference number.

Question 7

Q. How do I get a pull-on Coat onto my Hound?🤔  (e.g. Long Neck Polar Fleece & Funkys)

Accepted Answer

Our greyt supporters from S.A., Glenn and his hound Tammy, have volunteered their time to make this terrific video to demonstrate how to get a pull-on coat on (and off!)
Best make sure your volume is on, as there's lots of helpful hints along the way 😊

For anyone unable to view a video on their device, here's a brief summary below.
Put your Hounds head through the neck hole first, then gently put each front leg into the arm-holes one at a time.  Once this is done position the coat correctly on your Hounds body for a comfortable fit.
To take the coat off, start at the rear end and gently peel the coat back and over the head, then gently remove one leg at a time.

If you have not used pull-on Coats before, don't worry, your Hound will soon get used to this process and enjoy the comfort of a fitted coat, whether walking or sleeping.  If they're a little reluctant at first, treats often help too!

Question 8

Q: How can I track my order from gear4greys?

Accepted Answer

A: As soon as your order is dispatched, we will email a tracking number to you. You can track the progress of your delivery using the Australia Post app. 
Simply enter the tracking number provided in the app to stay updated on the status and expected delivery date of your package. 
At gear4greys, we pride ourselves on our service, and that includes making sure your order reaches you safely and promptly!

FAQ's

Frequently asked questions

Q: Does gear4greys have a physical shop?

Q. How do I measure my Hound for a Harness?

Q. How do I measure my Hound for a Coat?

Q. What payment options does Gear4Greys offer?

Q. Is the Gear4Greys product label made of leather?

Q. I don't have Paypal or use my credit card online. How can I pay for my order?

Q. How do I get a pull-on Coat onto my Hound?🤔 (e.g. Long Neck Polar Fleece & Funkys)

Q: How can I track my order from gear4greys?

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